Napco, Inc. (“Napco”) as of September 2022 is reseller of Tchibo products and grants the following limited warranty (the “Warranty”) for The Tchibo US Bean-to-Brew Coffee Machine (the “Tchibo Coffee Machine”).​

Napco warrants that for a period of one year from the date of purchase (the “Warranty Period”), the Tchibo Coffee Machine will be free from material and manufacturing defects. Napco will repair or replace, at Napco’s option, any Tchibo Coffee Machine having any such material or manufacturing defects within the Warranty Period free of charge, subject to the following terms:

(1) Proof of purchase from Napco or one of their authorized retailers is required to exercise the Warranty. Proof of purchase is demonstrated by registering your Tchibo Coffee Machine using our product registration tool at www.tchibo.us.

(2) The Warranty is valid within the continental United States only.

(3) Authorization to return any Tchibo Coffee Machine for repair or replacement must be obtained from customer service (1-888-824-4261) which will provide instructions for sending your Tchibo Coffee Machine for Warranty repair or replacement if necessary.

(4) Damage caused by any of the following is not covered by and will void the Warranty:

a. Accident, abuse, negligence, misuse.

b. Improper operation or failure to follow instructions contained in our manual which is accessible here.

c. Any service or alteration performed by an unauthorized person.

d. Damage caused by neglecting and omitting maintenance, cleaning and descaling.

e. Damage caused by use of instant coffee, ground coffee, oily, caramelized, or sugar-coated beans, raw coffee (green, unroasted beans) or any other ingredients not allowed in this product.

f. Damage caused by failing to properly secure your Tchibo Coffee Machine when sending in for service.

(5) Wear and tear from normal use and consumables are not covered by this warranty.

(6) Warranty limitations are inapplicable where prohibited by law.

(7) Tchibo will either repair the Product at no charge, using new or refurbished replacement parts or refurbished machine. (Refurbished parts or refurbished machine will apply to repairs or replacement after 90 days of purchase of a new machine)